Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Center

  • You will find nearly all the answers to your questions in the intuitive Help section integrated into your Web Control Panel. It boasts a rich database with frequently asked questions and comprehensive help articles written by our competent customer support staff.

  • Top quality support service

  • Instructional Video Clips

  • If you would rather watch how a task is performed or how an issue is sorted out, instead of just reading about it, then have a look at our collection of instructional video tutorials. They cover a variety of different issues and will help you swiftly find your way around our Web Control Panel.

  • Intuitive help center

  • A 60–Minute Response Time Guarantee

  • All our semi–dedicated servers are backed up by a round–the–clock support service and feature a sixty–minute support ticket response time guarantee. Our professional technicians will be at your disposal 24–7 and will rectify any problem that you might run into within maximum sixty minutes after the ticket submission. In most cases, a response will be provided to you in less than twenty minutes.