If you’ve ever got any inquiries regarding your web hosting package or you encounter a problem with your websites, you’ll have to get in touch with the respective hosting company’s customer support team. It may not make a difference how fast they will respond if you’ve got an inquiry of a general nature, but an issue like an ill-applied web app update, for instance, may lead to your website becoming broken or inaccessible on the Internet. And the longer you wait for the support team to get back to you, the longer the website will be down. If you offer services or goods online, any downtime will undesirably affect your website and you can lose existing or prospective customers. A lot of hosting providers, mainly resellers, respond to emails and tickets within twenty four hours, but in the digital realm this is far too long, since visitors will scarcely ever revisit a website that isn’t working correctly over a long time period.

One-Hour Response Guarantee in Cloud Hosting

Our Linux cloud hosting include a 1-hour response guarantee, which goes to say that no matter what inquiry or complication you may have, we will always be there to lend a hand. Actually, it rarely takes more than 30 minutes to get a problem fixed or an inquiry answered, and this is valid for both technical and pre-sales matters. Our customer care staff reps will be at your service 24x7, even on weekends and official holidays, which means that you’ll obtain swift assistance whenever you need it. We know how costly time can be, so by the time we respond to your trouble ticket or email, we’ll have enquired into the issue and, in case we haven’t solved it, we will supply you with more information on what you need to do on your end, if the case necessitates it. With our support services, you can be sure that there will be someone to lend you a helping hand momentarily, irrespective of what time it is.

One-Hour Response Guarantee in Semi-dedicated Servers

We guarantee that if you open a support ticket via your web hosting Control Panel or send an email regarding your semi-dedicated server, you’ll receive a reply within less than 60 minutes. You can contact us whenever you like with regard to general, billing or technical matters and considering the fact that we are working night and day, you’ll invariably get support right on the spot. Depending on the specific question or issue, we’ll give you more info, sort out the obstacle if it has been caused by something that’s within our reach or tell you what steps to take if you have to tweak some setting for an application that we can’t access. You can just forget about waiting for an entire day for each and every answer. As it is, in most cases we respond to emails and tickets within no more than 20-25 minutes.