A live chat is one of the several methods of communication supplied by some hosting suppliers as a part of their support services. Determined by the supplier, the chat can be used for billing, pre-sales and/or technical support. This method of contact is quicker compared to a support ticket and it makes it less likely to misunderstand or misspell something as compared to a phone call with a representative. Furthermore, if the problem that you experience requires some time to be examined and taken care of, you will be able to do something different meanwhile instead of just waiting, like you'd have to do when you call. Also, you can employ a live chat support service without charge provided that you have web accessibility even if your web hosting supplier is based in another country and they don't have a local phone number that you can call.

Live Chat Support in Cloud Hosting

As a part of the support services that we provide for all of our Linux cloud hosting, we have live chat support which is online every day, even on holidays. You will be able to contact us no matter if you already have an account or not, since we will help you with all kinds of things, ranging from giving you basic information about our solutions if you are not a customer yet and you're thinking about acquiring one of the plans, to assisting you with setting up an email account in an e-mail client. Some issues are more technical and time-consuming, which means that you'll need to employ the ticketing system which is integrated in our Hepsia hosting Control Panel, but we can save you precious time and assist you in real time on our live chat for various things.

Live Chat Support in Semi-dedicated Servers

We supply live chat support as a part of our services, therefore if you have any questions about our Linux semi-dedicated servers, you can contact our customer care team at any moment regardless of whether you have already obtained an account or not. In general, the chat service is for pre-sales, billing and general questions and difficulties, but we're able to assist you with many tech questions as well. We can help you select the ideal plan for your websites if you do not have an account yet, we can respond to all the billing questions or issues you may have or we can help you with installing your new e-mail address on your personal computer or smart phone - all the aforementioned will be done promptly because our live chat service is available all day, each and every day. Any time you need support, you're able to speak to a representative and save a long time.